Poroy Law Firm

TR / EN

Consumer Law

The legal safeguard of every purchase.

From defective goods to distance sales, rights and obligations are defined at every stage of a consumer transaction.

Overview

Consumer transactions are among the most common legal relationships in everyday life; a defective product, a distance sale or a subscription contract frequently creates rights and obligations without the parties realising it. The legislation protects the consumer strongly, but benefiting from that protection depends on following the correct routes and time limits.

Depending on the nature of the dispute, the firm conducts the process from consumer arbitration panel applications through to actions before the consumer court. Files are handled on both the consumer and the seller or supplier side; the aim is to apply the parties' legal rights and obligations correctly and reach an effective resolution.

Scope

Matters
handled.

  • Refund, free repair and replacement claims for defective goods and services
  • Consumer arbitration panel applications and actions against their decisions
  • Instalment sales, distance sales and pre-paid housing sale disputes
  • Exercise of the right of withdrawal and termination of the contract
  • Disputes concerning subscription contracts and cancellation of membership
  • Consumer contracts entered into with banks and financial institutions
  • Compensation actions under consumer protection
  • Warranty, advertising and after-sales service obligations

Points to Note

What matters
in practice.

The points that most affect the outcome in this area, and are most often overlooked.

Arbitration panel threshold

Disputes below a defined monetary limit must be brought before the consumer arbitration panel. An application made directly to the court may be dismissed on procedural grounds.

The withdrawal period

In distance sales the right of withdrawal is limited to a defined period. Following the period and the procedure correctly is what supports a claim for a refund.

Notice of defect and proof

Notifying a defect within time and retaining the invoice, contract and correspondence are decisive for proving the claim.

Other practice areas

Commercial and Corporate Law Incorporation, share transfers, contracts and shareholder disputes. Employment Law Contracts, termination procedures, reinstatement and wage claims. Law of Obligations Contracts, default, tort, unjust enrichment and compensation disputes. Real Estate & Tenancy Law Title, condominium, lease, eviction and expropriation disputes. Enforcement & Insolvency Law Debt recovery, attachment, objection annulment, composition and bankruptcy. Administrative Law Annulment and full-remedy actions; zoning, disciplinary, tender and tax disputes. Criminal Law Defence counsel in investigation and prosecution; custody, detention and appeal proceedings. Family Law Divorce, custody, maintenance and matrimonial property disputes: advice and litigation. Insurance Law Motor, fire and life insurance claims: arbitration and litigation. Information Technology Law Personality rights online, content removal, cyber offences and e-commerce disputes. Data Protection (KVKK) Data inventory, notices and consent, VERBİS, breach management and compliance advice. Trademark & Patent Law Trademark infringement, unfair competition, counterfeit goods and industrial property disputes. Sports Law Athlete and club contracts, transfers, disciplinary matters and arbitration disputes.

Do you have a matter
in this area?

You may request an initial meeting by telephone or email, and bring the relevant documents with you.

Request a meeting